Cint was certified to ISO 20252 by CIRQ late last year as part of our global commitment to quality. This accreditation impacts everything from what defines an “active” panelist to data protection and security processes for our clients. To find out more, please see the questions and answers below. You can also find the press release announcing our ISO certification here.
What are ISO Quality Standards for Research?
- Standards specific to research businesses and their quality management systems
- Proven frameworks for building a quality program
- Recognized globally for project management processes
- Focused on those business activities that impact:
- Quality of service delivery to the client
- Integrity of the project outcome
- Management of potential risks
- Data protection and security
What are the key components of ISO 20252 standard for market research?
Quality Management System Requirements:
- Organization & Responsibilities
- Confidentiality
- Documentation Requirements
- Competence & Training
- Subcontracting best practices and procedures
- Reviewing Effectiveness of the System
- Managing the Executive Elements of Research
- Data Collection best practices
- Data Management & Processing
- Reporting on Research Projects
- Applies to all types of access panels
- Cint also adheres to best practices included in ISO 26362 including requirements around:
- Recruitment of New Panel Members
- Panel Structure and Size
- Panel Management
- Panel Usage
- Client Reporting
- Professional Rules of Conduct
How does Cint’s ISO certification benefit research companies?
Internationally recognized quality standard for research businesses
- Can identify operating inefficiencies, which when addressed can:
- improve quality
- establish greater transparency with clients
- increase client satisfaction
- Provides a tool for managing global offices and outsourced suppliers
- An excellent employee on-boarding and training tool
- Establishes protocols to better communication
Why did Cint go through the audit process?
- consistency and accountability in project management
- optimization of process documentation, record-keeping and data security
- complete transparency in procedures
- continuous improvements of our quality management system
- increasing client satisfaction
Who performed the audit?
The CASRO Institute for Research Quality is a certification body established as a non-profit subsidiary of CASRO, in compliance with ISO/IEC Guide 65 governing certification bodies and independently audited annually. It is managed by a team of 3 Directors who report to a CIRQ Advisory Committee which in turn reports to the CASRO Board of Directors. The organization contains a rigorously trained team of Auditors who are experienced researchers.
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