Cint Privacy Policy

Last Updated April 13th 2016

1. Who is Cint?

Cint is a global technology company, focused on providing SaaS-based solutions (software as a service) for buyers and sellers of online sample in the market research industry. Headquartered in Stockholm, Sweden, Cint has offices in major cities across Europe, North America and Asia-Pacific.

2. Cint is committed to safeguarding your privacy

Cint is committed to maintaining the privacy of online respondents and panel members. Please read the following privacy policy to understand how your personal information will be treated.

3. Our Standards

Cint supports and strictly adheres to the standards and guidelines set out by ESOMAR: www.esomar.org and CASRO: www.casro.org

4. Collection & Use of Personal Information

Cint collects and processes personal information in accordance with the instruction of panel owners. This means that the panel owner shall be regarded as controller of all personal information processed and Cint shall be considered a processor of the personal information processed. For information about how the applicable data controllers handle privacy matters, please review the privacy policy of the Panel which You belong to.

Cint may not, as a data processor, process personal information for any purpose or in any manner other than is necessary to perform its obligations in relation to the panel owner. This implies the following processing.

Panelists are invited to join panel partner's panels. Panelists may join panels to voice their opinions in different surveys regarding products and services or. Panelist may also accept other services which are used for market research. Cint helps facilitate this process. Cint collects personal information from panelists who, of their own free will, chose to provide or accept the collection of such information

When Cint facilitates data collection research, we encourage our panel owners to use invitations and clients to use questionnaires that clearly identify the research company or panel company and explain the purpose(s) of our contact.

The panelist's personal information may be used for the following purposes:

  1. to invite the panelist to participate in market research through a questionnaire;
  2. to execute a profiling study to garner more information on the panelist;
  3. to respond to a support based issue;
  4. to validate a panelist's answers; and
  5. to update and ensure that the panelist's personal information is true and correct.

Occasionally, we may contact a panelist in order:

  1. to gather information to provide any other form of incentive offering; and
  2. to ask for a panelist his/her permission to use their personal information for a purpose that was not explained to them when their personal information was first collected.

When a panelist participates in any of our surveys that we carry out on behalf of our clients, the survey may ask a panelist for their personal opinions, as well as demographic information, such as their age and household composition. A panelist may also accept services which will result in tracking of the panelist's use of Internet such as websites accessed and online campaigns exposed to the panelist.

A panelist may refuse to answer certain questions or discontinue participation in a study at any time. If a panelist joins one of our panel owners' panels, they may rescind their membership at any time by following the opt-out instructions.

5. Disclosures of Personal Information

We DO NOT give, sell, or otherwise transfer your personal information to third parties without your prior consent, except as otherwise set out below.

Survey Responses and information: Only non-identifiable and aggregated information will be shared with our clients. Any answers you provide to survey questions or information that we collect will remain entirely confidential.

Sale of a Business: We may transfer any information we have collected about you as an asset in connection with a merger or sale of business or part of our business or as part of a corporate reorganization or other change in corporate control.

Legal: Cint and our service providers may provide your personal information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required by law. We may also disclose personal information in collecting a debt owed by you, or otherwise where necessary for the establishment, exercise or defense of legal claims.

6. Security of personal information

Your account information and profile are password-protected so that you and only you have access to this personal information.

We recommend that you do not divulge your password to anyone. Cint will never ask you for your password in an unsolicited phone call or in an unsolicited email. Also remember to sign out of your panel account and close your browser window when you have finished your work. This is to ensure that others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place like a library or Internet cafe.

Whenever Cint handles personal information as described above, regardless of where this occurs, Cint takes steps to ensure that your information is treated securely and in accordance with this privacy policy.

7. Children's Privacy Protection

Cint strongly believes that it is important to protect the online privacy of children and Cint encourages parents or guardians to spend time online with their children to participate and monitor their Internet activities. Cint will never process personal information of children without parental consent.

Parents or guardians are encouraged to contact Cint to discuss the personal information collected from their child or children.

8. How to contact us

To ensure you are up to date with any changes to this privacy policy, please see the last updated section of this policy. Questions regarding this policy, complaints about our practices and access requests should be directed to either your panel owner or:

Cint Support Team, learnmore@cint.com

or by mail at:

Cint AB, Luntmakargatan 46, 4tr, 111 37 Stockholm, Sweden