This month we’re shining the spotlight on Tokyo, featuring our newly promoted Senior Customer Success Executive, Angie Shin, who has been with Cint for about four and a half years and dreams of The Cliffs of Moher on the west coast of Ireland. Check out her answers to some of our nosey questions below to get to know her a little bit better…
What’s a typical ‘day in the life’ as a Customer Success Executive?
My typical day involves checking progress and revenue on projects, guiding DIY platform users, calling clients to suggest improved proposals or solutions, arranging catch-up calls with existing clients, building important relationships, following up on biddings, conducting product demo calls, forecasting revenue, escalating any issues to corresponding teams, reporting to my manager, giving training to new joiners and handling admin… then my day will be done!
How did you get into the market research field?
It was a lucky accident. I studied international trade and was vaguely considering gaining more experience of working abroad. Then I happened to see a job posting on a Korean website. After several interviews and talks with the team at Cint Tokyo, I came to the conclusion that I shouldn’t hesitate to move to the city and give this new industry a try. The journey started out of curiosity, but now I’m fully engaged and happy to see how the market research industry has evolved and where it is heading.
What kind of music do you listen to while you are working?
I like to listen to easy, catchy music that I can hum without distracting myself when working. I just checked my recent playlist and it’s full of Calvin Harris or BENEE songs.
What do you like to eat or snack on while working?
I like to have hot latte with few pieces of chocolate before noon. I wish I could drink coffee all day but sadly I’m too sensitive to caffeine…
What is the best way to start the day?
I try to wake up early and cook a large breakfast before I start working. It lets me kick the day off with so much energy and activates my brain.
Who inspires you?
It may sound cliché, but all my surroundings. I try to learn from them and to see at least one good thing, even if it’s a small thing, from everyone. This really helps me to stay positive. It could be from my colleagues, my clients, my family, or even strangers. I believe there is at least one good thing that I can learn from others.
What’s your favourite thing to do when you aren’t working?
I used to travel to warm places such as Guam, Hawaii, and Okinawa, but now having Netflix on TV, watching YouTube, playing a mobile game and chatting with my friends – all at the same time – is my favourite thing since the Covid-19 pandemic. Call me a multitasker!
Where is the most interesting place you’ve been?
There are two places that I want to visit again with all my friends and family if I win the lottery: The Cliffs of Moher in Ireland and Barcelona in Spain. If I had to pick one, it would be the Cliffs of Moher in Ireland! It’s too bad that I can’t unsee what I have seen already. I can never forget the moment that I saw that spectacular view for the first time.
What fad or trend do you hope comes back?
The era of StarCraft 1! I miss my golden age back in the elementary school days….
What is the luckiest thing that happened to you?
About ten years ago, I was lost in Belfast and bumped into a group of guys being chased by a big crowd. I got to take a selfie with one of them and did not know who they were until I posted the picture in Naver, which is like Quora in Korea. Well, it turned out they were the American rock band, Linkin Park and I then noticed that ‘Faint’ was already in my playlist.
What skill would you like to master?
There are too many to list but if I had to choose one, then I am currently into learning the Chinese language – although I am still at the level of baby-babbling. I grew up in a small island in Korea which is five hours’ drive away from Seoul city. When I was little, I never expected to find myself working in this multicultural environment, with multinational colleagues and clients. I believe this fantastic gift was the result of continuous learning and experiencing new cultures and that it will widen my world. For this to happen, I think learning languages is the first step.
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